I'm having the phantom touch problem on my SP4. Enough said.

I went to the site https://support.microsoft.com/en-us/help/3165497 that says there's a hotfix available, but it's not available for download and then when I go on the Microsoft support site I get some virtual agent who won't connect me to a real person until I register the surface online but it won't take the serial number and advises me to contact customer support and it keeps going round and round in circles, I just want to get the hotfix so I can use my SP4 again, it's driving me crazy and no one can give me any answers.

By the way I already ran the surface diagnostic tool and all it did was confirm that I have a phantom touch. I've tried doing a hard reboot, updating software, firmware, drivers, uninstalling and reinstalling the touch screen and nothing works. I'm getting very frustrated and pissed at Microsoft as this is apparently a very common problem and they REFUSE to do anything about it!

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Microsoft Hotfix Windows 10

https://support.microsoft.com/en-us/help/3165497